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APPENDIX 3
GLOSSARY

Arbitration

Method of settling disputes in which the two sides submit arguments to a
neutral third party or panel. After listening to both sides and
considering the evidence, the neutral party makes a decision. The
neutral decisionmaker may be an attorney or another person. The two
sides may agree that the decision will be binding (or final) or one side
may pursue the matter in court.

Code of professional responsibility

Rules that govern a lawyer's right to practice law in a state. Each
state has its own code based on the American Bar Association's model
code. If a lawyer violates the code, he or she may be reprimanded or the
lawyer's license (right to practice) can be taken away or suspended.

Contingency fee

An attorney's fee which is based on a percentage of a monetary award to
a client. If the case is lost and no money is awarded, the client does
not owe the attorney a fee. However, the client will be required to pay
expenses which can be substantial and include witness fees, filing
costs, photocopying, messenger services, etc.